Privacy Policy
Privacy Policy
Your Privacy Matters!
Your data will only be used to benefit your shopping experience.
You have our word that we will treat and protect your data like it is our own.
We will be upfront and keep you updated with what you need to know.
- HEAR WHEN AND WHAT YOU WANT
Let us know your preferences and you decide what, when and how you hear from us.
Your privacy is just as important to us, as your support is and we will not keep your data safe. If we do not need it, we will delete it.
Protecting your Privacy At EvriBodiDesign is a part of our corporate responsibility and as our customers s protecting your personal data and information is our priority. Navigating the security environment is not very simple but we want you to be fully aware about what you need to know when it comes to your personal information and how it’s used. Consider this your guide to privacy.
(FRAUD PREVENTION)
To protect our customers and services, we use data to prevent fraud and malicious activity. This includes the use of your Internet Protocol address (aka your IP address), device information and address data. This also ensures we meet our legal responsibilities to ensure our business and customers are protected at all times.
HOW WE GET YOUR INFO
Most of the information you, the customer, provide us with happens when you’re engaging with us and our brand. This could be anything from browsing the site, to purchasing and registering for an account.
When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.
We may also receive information from you via you entering one of our competitions, participating in any feedback questionnaires around your shopping experience with us, or from any communication you may have with our customer service team.
LOG INFORMATION
When you use our website or service, we automatically collect and store certain information on our servers. This information can include details of what you search for, your internet protocol address (IP), device information such as operating system, browser language and date/time of any requests you make.
SHARING INFORMATION
We take the protection of our customer’s data very seriously, so you can trust we would not, and do not, sell or distribute any of your personal data to untrusted third parties. We do, however, share relevant parts of your personal information, including your name, address, email address, as well as a record of any transactions you conduct on our website or offline with selected third parties. These are closely selected, monitored and audited companies who assist us in providing our services to you the customer. To help explain what they do we have broken these down to four key categories:
LOCAL DEVICE STORAGE
We may collect and store information locally on your device using mechanisms such as browser web storage and application data caches. These techniques are used to ultimately enhance your user experience when shopping with us.
ADVERTISING
We’re pretty big on putting ourselves and our brand out there to keep our customers up to date on our latest product offering. We do this through advertising. With this, we look to target you, the customer, with our banners and advertisements, even when you’re using other websites and services not associated with us.
Our third-party advertising partners and their service providers will deliver to you banner advertisements and other advertising tailored to your interests when you visit certain websites. Our advertising partner will make the data we provide it pseudonymous, this means it is not personally identifiable.
We also use a number of digital marketing networks, as well as several advertising technologies including pixels, ad tags, cookies, device identifiers and web beacons. The advertisements you see from us will use some of the information we are currently holding about you, or previous information from your use of our services.
We’re pretty big on putting ourselves and our brand out there to keep our customers up to date on our latest product offering. We do this through advertising. With this, we look to target you, the customer, with our banners and advertisements, even when you’re using other websites and services not associated with us.
Our third-party advertising partners and their service providers will deliver to you banner advertisements and other advertising tailored to your interests when you visit certain websites. Our advertising partner will make the data we provide it pseudonymous, this means it is not personally identifiable.
We also use a number of digital marketing networks, as well as several advertising technologies including pixels, ad tags, cookies, device identifiers and web beacons. The advertisements you see from us will use some of the information we are currently holding about you, or previous information from your use of our services.
FIXING YOUR PROBLEMS (CUSTOMER SERVICES)
If you ever contact our customer service team with a complaint or an issue, we will keep a record of your communication to help us in the future with any issues you may have. We may also use this to improve our team and ensure we can answer your questions correctly and efficiently.
GETTING YOUR NEW CLOTHES TO YOU (DELIVERY)
We, of course, use your address and contact data to ensure we can deliver all the products you purchase with us to your front door as soon as possible. We will also drop you several emails and text messages to provide you with updates on your order. On this, we also share selected information with our trusted courier partners, so they can also keep you updated on your parcels progress.
KEEPING YOU IN THE LOOP (MARKETING)
If you decide to opt in we’ll use your info provided to keep you up to date with all our latest news and offers. With your permission, we can contact you via email, text or keep things traditional with mail. You can edit your marketing preferences, or choose to opt out at any time (hit the unsubscribe button in the email if you don’t have an account) or by following the below instructions if you do:
LOGGING IN VIA THIRD PARTY SERVICES
If you decide to log into your account with us using a third-party service such as via Facebook, some information must be shared for this to work. Doing this helps you log in faster in future and saves you from remembering several passwords at once.
PURCHASE HISTORY AND SAVED ITEMS
We get a pretty good idea of what you like, or might like, from your purchase history, wish list or saved items. We then use this data to show you more items you may like.
KEEPING YOUR INFO ON FILE
When it comes to keeping your information on file, we basically hold your personal information for:
- As long as you have an account with us.
- As long as it is needed to provide services to you.
- Or as long as it is necessary in order to create support related activities.
In certain cases, we may hold some of your information after you have closed your account, or it is no longer needed to provide the services to you. This type of situation may arise if your information is needed to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.
SAYING NO TO UNWANTED MARKETING MESSAGES
If, at any time, you decide you want us to stop sending you information. You can stop receiving any form of marketing messages from us by:
- Letting us know via updating your account settings to reflect this new request.
- Clicking on the ‘unsubscribe’ link in any email or text message you receive from us.
- Getting in touch and contacting our customer services team directly.
Once any of the above are actioned, we will update your profile. Don’t worry, choosing to stop receiving our marketing messages will not stop communications with us completely. You will still get important updates you need to know about from us with regards to your order(s), we call these ‘service contacts’.
YOUR RIGHTS
- When it comes to your personal info, you have a lot of rights. These include:
- The right to be informed about how your personal information is being used by companies.
- The right to access the personal information we hold about you.
- The right to request the correction of inaccurate personal information we hold about you.
- The right to request that we purge your data, stop processing it or collecting it in some circumstances.
- The right to stop direct marketing messages.
- The right to request that we transfer elements of your data either to you or another service provider.
- The right to complain to your country’s data protection regulator — in the US this is the Information Commissioner’s Office.
WHAT YOU'RE USING (DEVICE INFORMATION)
When it comes to the technology you are using to shop with, we collect device-specific information which can include the model, operating system, unique device identifiers and mobile network information.
TAKING YOUR PAYMENT
Not all the best things in life are free. At some point, if you buy clothes from us, we will need to take the payment for them. We use your card, and address information to process your transaction via our third-party payment vendor.. If when checking out you select the option requesting us to save your card information for future use, we use a secure storage method called tokenization which means no one can see or copy your info. Good to know, right?
If you want to exercise your rights, have a complaint to make, or just have a question for us - get in touch!
CONTACT US
Without you our customers we cannot be successful so please feel free to connect with us on any issues or inquiries you may have. Here’s when to get in touch:
- If you have any questions or feedback about this notice.
- If you would like us to stop using your information.
- If you want to exercise any of your rights mentioned above.
- If you have a complaint - if you feel we’ve let you down or there’s any areas we could do better, we wanna know about it.
TEXT MARKETING AND NOTIFICATIONS: BY SUBSCRIBING TO TEXT NOTIFICATIONS YOU AGREE TO RECEIVE RECURRING AUTOMATED MARKETING MESSAGES AT THE PHONE NUMBER PROVIDED. CONSENT IS NOT A CONDITION OF PURCHASE. REPLY STOP TO UNSUBSCRIBE. HELP FOR HELP. MSG & DATA RATES MAY APPLY. MORE INFO VIEW PRIVACY POLICY AND TOS.
I consent to receive recurring automated marketing by text message through an automatic telephone dialing system. Consent is not a condition to purchase. STOP to cancel, HELP for help. Message and Data rates may apply. View Privacy Policy & ToS.
Our Customer Care team is always happy to answer any questions you may have. Contact by sending us a note via our contact us page or email us at hello@EvriBodiDesign.com.
